Membership issues
Please click "👦" → "Register Member" on the upper right corner of Carter's official website and fill in the membership information. In order to protect the rights of ordering and membership, please fill in true information.
Please click "👦" → "Register Member" on the upper right corner of Carter's official website, click "Forgot Password" at the bottom of the screen, enter your email account, and after completion, go to the email you filled in to receive the email, which contains the password. Step-by-step instructions for setting a password.
Log in to Carter's official website and click "👦" in the upper right corner to modify your membership information in "Personal Information".
Points are currently only available for use on this website.
As long as the consumption reaches the threshold, you can upgrade and enjoy the membership rights of each level. Currently, you are registered on the official website with your "email address" and you cannot accumulate consumption at the physical store counter.
If you have any questions, you can contact the customer service staff through the customer service phone number, and we will serve you as soon as possible. Points will be pushed to you for the online birthday party on the same day and can only be used once.
order problem
We have credit card payment, virtual ATM, and supermarket pickup.
Please leave a message under the order or call the customer service hotline, and we will return the points to your account.
Please leave a message under the order or call the customer service hotline. We will check whether the order has been shipped. If it is shipped, we will not be able to cancel the order for you.
Points for canceled orders will not be returned. Only cancellations due to product defects or out-of-stock will be handled on a case-by-case basis and points will be refunded.
Please leave a message under the order or call the customer service hotline, and we will check whether the order has been shipped. If shipping: Please make changes after receiving the phone call from the home delivery driver. If the goods have not been shipped: We will help you change your address.
Please leave a message under the order or call the customer service hotline, and we will check whether the order has been shipped. If shipped: No changes can be made. If the goods are not shipped: We will help you change the over-pickup address.
若您1年內使用超商貨到付款累積2次(含)以上未取包裹記錄，將從第一筆訂單不成立日期算起，限制使用貨到付款功能及超商取貨功能，敬請見諒！
若因未取貨導致超商取貨功能被限制，在限制期間內請先使用其他付款方式進行交易（付款後選用宅配），如凍結後1年內持續有累積未取消/退貨之正式訂單紀錄2筆，且沒有增加其他包裹未取紀錄，將由系統自動判定恢復您的超商取貨功能，恢復時間請留意系統顯示。
Delivery issues
We will ship your order as soon as possible after receiving the order. If the driver is connected via phone, he can directly communicate with the driver to facilitate the delivery time.
We currently do not deliver to outer islands.
We provide home delivery and pick-up services.