After-sales service

For the goods purchased on this website, you can apply for a general return within the 7-day product appreciation period starting from the day after you receive the goods (based on the date of receipt on the logistics document). The general return conditions apply to Taiwan Liyingfang The official shopping website includes general merchandise, special offers and promotional merchandise. Please make sure the size and quantity of the merchandise are correct before cutting the label. The refund amount will not include shipping costs (logistics service fees). Returned merchandise must be returned with additional paper bags. , if there is any damage, it will be deducted from the refund amount.

  • For double invoices, if due to special circumstances, the customer needs a "sales return or discount certificate", there is no need to send the invoice back. You have agreed when applying. Lai Yingfang Co., Ltd. will handle sales returns or discount certificates on its behalf to expedite refund processing. Lai Yingfang Co., Ltd. will directly issue discount orders and upload them to the Ministry of Finance's electronic invoice integration service platform.
  • For triple invoices, due to special circumstances, Liyingfang Co., Ltd. will send an E-MAIL notice after issuing a discount order. Please download the file, print out the four-part discount order, stamp the invoice stamp and send it back by registered mail. The first and second copies should be sent to the Internet Distribution Office at "No. 60, Lane 321, Yangguang Street, Neihu District, Taipei City" (Carter's│Oshkosh official website). Please return it as soon as possible to facilitate processing

In order to simplify and speed up the process of obtaining suitable products, Laiyingfang only provides return and exchange services for the entire order. Please confirm after receiving the product. The product cannot be returned after being used or modified (including label cutting).

Please read the product description, size description and trading rules carefully before purchasing.

Please note that the return you apply for must meet the "Return Conditions" described below.

  1. The product is within the 7-day appreciation period.
  2. The product remains intact, has not been used, washed or modified, has no traces of stains or cosmetics, and will not affect secondary sales.
  3. Product return rules are based on Carter's│Oshkosh official website regulations. Personal hygiene products (ex: underwear, socks, swimsuits, etc.) will not be accepted for return once unpacked unless they are new and defective.
  4. The outer packaging of the product is intact (including the outer box or bag), and the product accessories, instructions, hangtags, logos, labels, etc. are complete. (*Remind you that the shoe boxes of footwear products are also commodities. When returning, the shoe boxes and shoes must be returned together.)
  5. If the product you purchased has additional gifts, please include the gifts together. If returned, the gift will be treated as an ordinary product. Please maintain the quality and integrity of the gift. (*Remind you that if the gift cannot be returned, returns will not be accepted.)
  6. If the order is canceled and returned, the full purchase amount, discounted purchase amount and shipping fee will not be refunded.

During the product appreciation period, if there is a quality problem with the product, you can apply for a defective return through the following methods. After the defective returned goods are confirmed by the service center, if they meet the return conditions, we will immediately issue a refund.

If you have any questions, you can contact the customer service staff through the order message or the customer service phone number. We will serve you as soon as possible

Customer service phone number: 0800-000-618

Service hours: Monday to Friday 9:00~17:30 (except national holidays and lunch break 12:00-13:00)

Leave a message: My Account>Order>Select the order number and click "View" > Seller and Customer Order Communication "Message Instructions" and click "Send"

In order to respect the rights and interests of consumers, we will abide by relevant legal requirements and Liyingfang’s policy on product returns. Before applying for a defective return, please pay attention to the following points:

  1. Small threads, burrs (common in clothing products), color difference due to different monitors (different monitors, color difference is unavoidable), thickness disputes (Different personal definitions cannot be identified), problems with weaving, feel, and clothing details are not quality defects.
  2. If you apply for a return or exchange due to factors such as style, color, personal subjective wishes and preferences, etc., it is not a product defect issue.
  3. If the product is damaged due to use, washing, maintenance or maintenance, or if the product is damaged due to your own repairs, modifications or other human or external factors, it is not a product defect.
  4. If you apply for a return due to size issues, it is not a quality defect issue. Before purchasing a product, please refer to the product size chart. (*Remind you that due to unavoidable errors in measurement dimensions, the specific size parameters of the product must be subject to the actual product.)

Combination discounted products (including gifts) need to be adjusted For group returns, you cannot return or exchange only the items in the group (including gifts).

If you use shopping points or discounts for the entire order, individual items cannot be returned and the entire order must be returned together.

The principle of exchange for defective products is to replace them with the same style, same color and same size. If you want to exchange other different items, please complete the return process and then enter this shopping website to purchase and place an order again.

  1. Items not purchased from Carter's│Oshkosh's official website are the same regardless of whether they are ordinary products or defective products.
  2. The product purchased has exceeded the product appreciation period.
  3. The returned goods are incomplete or damaged, such as merchandise, shoe boxes and gifts.
  4. The returned product has been used, washed, processed (such as size modification), soiled (broken), destroyed, the product tag is damaged or lost, or the label has been cut... etc., and cannot be sold again. .

Only online return service is available for goods purchased from Carter's│Oshkosh official website. There is currently no physical store return service. At the same time, products purchased in physical stores cannot be returned through Carter's│Oshkosh official website.

If you have any questions, you can contact the customer service staff through the customer service phone, and we will serve you as soon as possible

Customer service phone: 0800-000-618

Service hours: Monday~ Friday 9:00~17:30 (except national holidays and lunch break 12:00-13:00)